Water Filter Warranty

Five-Year Limited Warranty: HydroFLOW U.S.A., LLC (“HydroFLOW”) offers its customers (“you”) a five-year limited warranty against failure or defects in materials or workmanship of HydroFLOW filters, subject to the terms and conditions set forth below. If a filter housing malfunctions during the first five years of use due to a manufacturing defect, HydroFLOW or its representative will repair or replace the filter, free of charge. For this warranty to apply, you will need to provide proof of when you purchased the filter.

What Is Not Covered: This warranty does not cover damage to the filter that is caused by misuse, abuse, or force majeure (i.e., a flood or earthquake, etc.). Furthermore, this warranty does not include the filer’s filtration media, nor does it guarantee the removal of specific contaminants.

How To Make A Claim & Get Service: A claim under this warranty must be submitted by email to HydroFLOW or the authorized dealer or vendor from which you purchased the filter, and such email must include: (i) a copy of the original receipt or proof of purchase of the filter, (ii) a written explanation of the issue(s) with the filter, and (iii) one or more pictures of the filter showing such issue(s). A HydroFLOW representative will then review your claim and contact you within 10 business days to coordinate the repair or replacement of your filter or to request additional information.

Limitations: Warranty claims are strictly limited to the value of the original purchase price or the repair or replacement cost. HydroFLOW shall not be responsible for damage caused by the filter to any person or property. HydroFLOW will not be responsible for any consequential, incidental, indirect, special, punitive or other loss or damage that may result from a product defect. HydroFLOW reserves the right to determine the validity of any claim and remedy in its sole discretion.

EXCEPT AS PROVIDED HEREIN, HYDROFLOW MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED (WHETHER WRITTEN, ORAL, STATUTORY, OR ARISING BY PREVIOUS COURSE OF DEALING OR USAGE OF TRADE), INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HYDROFLOW MAKES NO GUARANTEE OF PERFORMANCE OTHER THAN AS SET FORTH ABOVE. NO AGENT, REPRESENTATIVE, OR EMPLOYEE OF HYDROFLOW IS AUTHORIZED TO MAKE ANY WARRANTIES OR GUARANTEES WITH RESPECT TO ITS PRODUCTS.

How State Law Applies: This warranty is only valid in the United States of America. This warranty supersedes any applicable state laws to the full extent permitted by law. You may have other rights depending on your state of residence.

All Sales Are Final.